IT Operations Engineer (f/m/d)

REPLOID is a pioneer in circular bioeconomy: Through scalable upcycling solutions, organic residues are transformed into new valuable resources and marketable products directly at their source, for example, for the feed and fertilizer industry. We provide exemplary additional value and significantly contribute to meeting growing sustainability requirements (Scope 3, CO2 emissions...).

#wearereploid - We think long-term and set new standards. To further advance our mission, we are looking for you. Your work has a visible impact with us! If you are looking for more than "business as usual," want to take responsibility and shape decisions, you fit perfectly into our dedicated team!

Your Mission

We operate a modern, cloud-centric IT architecture and continuously invest in its development. As an experienced system generalist (f/m/d), you support more than 250 users daily and manage our Microsoft 365 environment operationally. As a systems engineer (f/m/d) your personal strengths lie in pronounced service orientation, patience, and communication skills. Daily support issues do not unsettle you, and you always enjoy delving into new MS topics to deepen your knowledge. A willingness to travel of 10-20% also ensures support for our international locations while still leaving enough time for what excites you privately!

Your Tasks

• Support of our Microsoft 365 environment in daily operations (Exchange Online, SharePoint, Teams, OneDrive, licenses, Conditional Access, Intune, Defender, Teams Phone) at the first and second level

• Analysis of login incidents, reading sign-in logs, independent processing of standard issues, and their independent escalation to the senior team

• Support of Microsoft Intune (enrollment, compliance, app assignments) as well as Teams telephony in daily operations (number assignment, mobile configuration, etc.)

• Independent management of smaller IT projects (end device rollouts, license migrations, feature introductions)

• Maintenance of our IT documentation, CMDB, and knowledge database

• Close collaboration with our two senior profiles in the IT team and our Head of IT

Your Profile

• Completed technical IT education or equivalent practical experience

• Extensive practical experience in IT operations and support environment as well as with Microsoft 365 in daily operations and with Entra ID Conditional Access

• Demonstrated experience in independently handling second-level support issues

• Experience with an ITSM ticket system (Freshservice, ServiceNow, Jira Service Management, or similar)

• Basic PowerShell knowledge for daily operational tasks

• Very good German and good English skills for smooth communication with users

What We Offer

• Meaningful work in an innovative, sustainable company

• The opportunity to actively shape processes and take responsibility

• A dynamic, growing work environment with plenty of room for creativity

• Flat hierarchies, team spirit, and an open corporate culture

• Hybrid work and flexible working hours